At Haya Collectionz, we want you to love every purchase. If you are not completely satisfied with your order, we offer a simple and hassle-free returns and exchanges process.
We specialize in hijabs, jewelry, nail accessories, and fashion items, and customer satisfaction is our top priority.
Eligibility for Returns
You may request a return or exchange if:
- The item is damaged or defective
- You received the wrong product
- The product is unused and in original packaging
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Earrings and pierced jewelry
- Nail accessories once opened
- Sale or discounted items (if applicable)
Exchange Process
If you want to exchange an item:
- Contact us within 3–7 days of receiving your order
- Provide order details and product images
- Our team will review and approve your request
- Replacement will be shipped after approval
Refunds
Once your return is received and inspected, we will notify you about the refund status. Approved refunds will be processed via the original payment method.
📧 Contact: support@hayacollectionz.com